High quality after-sales service and maintenance has been a cornerstone since OHI Telecoms inception. When the Company was formed in 1979, a workshop was constructed even before the first sale was concluded. We believe this dedication to service is the most significant reason for the continuing success of the Company.
Equipment and systems marketed and sold by Telecoms Group are installed and serviced by our experienced and factory trained staff of engineers and technicians. This team has direct access to manufacturers’ facilities when required. In addition to supporting the company’s own product range, the Telecommunications Service maintains equipment provided by other suppliers.

• Maintenance

• Facilities

• Helpdesk

Maintenance Contracts

Many maintenance contracts are carried out today by the Service Centre. Planned maintenance is an important activity for the Telecoms Service centre with a maintenance contract base of over 400 customers. These include most of the Ministries, banks, hotels, and major industrial and commercial companies, both Omani and international.The maintenance program includes both regular service and responses to trouble calls phoned into the Service Centre’s help desk.

Facilities

Workspace

Logistics

Management

Staff Experienced:

Equipment:

Services

HSE

Helpdesk

The Service Centre of the Telecommunications Group maintains a help desk for all customers. All calls to the Help Desk are logged into a Maintenance Management System (MMS).

Help Desk Contact Details :
(+968) 24699325
(+968) 24603608
Mansoor@ohitelecom.com